Support

Not receiving your confirmation or password reset emails?

First, please check your SPAM folder. The emails should be coming from noreply@mg.extension.org. If you're using a work or university email address, it's possible your IT department is quarantining emails from Courses - we advise reaching out to your IT team and asking them to whitelist emails from noreply@mg.extension.org. In the meantime, reach out to us at courses@extension.org and we can help you manually set up your account or manually reset your password.

Course questions

Any question about a course's content, grading, or how it's taught should always go to the instructor listed on that course, not our support team - they know the material and can actually help. Our team can't answer course-specific questions.

Refunds

If you're already enrolled in a course and want a refund, talk to your instructor first - it's their call. Once they approve it, forward us that conversation at courses@extension.org so we can process it.

If you were charged twice for the same course (a duplicate transaction), or if you purchased the wrong course, that's something we can fix directly - email courses@extension.org and include the email address you used when purchasing.

Instructors

Instructors can reach out to us for anything - platform questions, your course's transactions, requesting discount or voucher codes for your students, or anything else. See the Instructor FAQ for more.

Support hours

Monday - Friday, 8:00 AM - 5:00 PM Central Time. We don't typically respond outside those hours - please allow up to 24 hours for an initial response.